Privacy policy

1. Overview

Maison Fleur Royale (“we”, “us”, “our”) respects your privacy. This policy describes how we collect, use, and protect information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. Information we collect

• Contact details: your name, email address, phone number, and delivery address.
• Order information: arrangements selected, delivery preferences, and card messages.
• Usage data: pages visited, time spent on pages, and general browsing information.
• Technical data: IP address, device type, and browser information.

3. How we use your information

We may use your information to:

• Process and deliver your floral orders.
• Communicate with you regarding enquiries, orders, or support.
• Send optional newsletters or offers, where you have provided consent.
• Improve our website, collections, and customer experience.
• Comply with legal obligations and protect our rights and users.

4. Cookies and tracking

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. Cookies help us:

• Keep items in your bag as you move through the site.
• Maintain basic site functionality and security.
• Review aggregate usage patterns to refine our website.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the site’s performance.

5. Sharing of information

We do not sell your personal information. We may share data with:

• Service providers: such as delivery partners, payment processors, or technical support providers, solely to perform services on our behalf.
• Authorities: if required by law or where necessary to protect our rights or those of others.

6. Data retention

We keep personal information for as long as necessary to fulfil the purposes set out in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymise it.

7. Your rights

Depending on your location, you may have certain rights over your personal data, including:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your personal data, where applicable.
• Restriction or objection to certain types of processing.
• Withdrawal of consent to marketing communications at any time.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

8. Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted signifies your acceptance of the revised policy.

10. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Maison Fleur Royale
14 Rue du Jardin Intérieur, City Center
Email: salon@maisonfleurroyale.com